HESK vs SysAid Help Desk Software Comparison
This article compares different features of HESK and SysAid Help Desk Softwares.
While HESK help desk software provides an efficient and orderly ticketing system for customers to communicate with you, sometimes a more advanced and all-encompassing IT help desk solution is really what you need.
SysAid offers the IT admin the essential tools to streamline IT processes, automate help desk management, and simplify day-to-day IT tasks.
Easily customizable for both admins and end users, SysAid provides an out-of-the-box IT help desk management solution that's both simple and intuitive. You don't have to compromise advanced IT help desk functionality for ease-of-use!
Designed for organizations of all sizes, SysAid's innovative technology provides the extensive functionality and usability that is needed to handle service requests more efficiently; the ability to manage and monitor assets and systems; as well as self-serve capabilities for end users, raising both admins' and end users satisfaction, while keeping them productive.
SysAid offers the IT admin the essential tools to streamline IT processes, automate help desk management, and simplify day-to-day IT tasks.
Easily customizable for both admins and end users, SysAid provides an out-of-the-box IT help desk management solution that's both simple and intuitive. You don't have to compromise advanced IT help desk functionality for ease-of-use!
Designed for organizations of all sizes, SysAid's innovative technology provides the extensive functionality and usability that is needed to handle service requests more efficiently; the ability to manage and monitor assets and systems; as well as self-serve capabilities for end users, raising both admins' and end users satisfaction, while keeping them productive.
| Features | Help Desk Software | SysAid IT Help Desk Solution |
| Submit new tickets |  | |
| Custom fields | | |
| Suggest related knowledge base articles before final ticket submission | | |
| Email notifications | | |
| Browse and search knowledge base | | |
| Assign tickets to staff | | |
| Manage knowledge base categories and articles | | |
| Customize help desk settings | | |
| Run reports | | |
| Easy translation into any language | | |
| Asset Management | - | |
| Remote Control | - | |
| End-User Portal | - | |
| Mobile Application | - | |
| IT Benchmark Asset Management | - | |
| Live Chat | - | |
| Calendar & Scheduling | - | |
| SMS/Text Message Integration | - | |
Advanced Modules:
| - | |
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