Sunday, 28 October 2012

HESK vs SysAid Help Desk Software Comparison

HESK vs SysAid Help Desk Software Comparison

This article compares different features of HESK and SysAid Help Desk Softwares.

While HESK help desk software provides an efficient and orderly ticketing system for customers to communicate with you, sometimes a more advanced and all-encompassing IT help desk solution is really what you need.

SysAid offers the IT admin the essential tools to streamline IT processes, automate help desk management, and simplify day-to-day IT tasks.

Easily customizable for both admins and end users, SysAid provides an out-of-the-box IT help desk management solution that's both simple and intuitive. You don't have to compromise advanced IT help desk functionality for ease-of-use!

Designed for organizations of all sizes, SysAid's innovative technology provides the extensive functionality and usability that is needed to handle service requests more efficiently; the ability to manage and monitor assets and systems; as well as self-serve capabilities for end users, raising both admins' and end users satisfaction, while keeping them productive.

FeaturesHelp Desk
Software
SysAid IT Help Desk Solution
Submit new ticketsYesYes
Custom fieldsYesYes
Suggest related knowledge base articles before final ticket submissionYesYes
Email notificationsYesYes
Browse and search knowledge baseYesYes
Assign tickets to staffYesYes
Manage knowledge base categories and articlesYesYes
Customize help desk settingsYesYes
Run reportsYesYes
Easy translation into any languageYesYes
Asset Management-Yes
Remote Control-Yes
End-User Portal-Yes
Mobile Application-Yes
IT Benchmark Asset Management-Yes
Live Chat-Yes
Calendar & Scheduling-Yes
SMS/Text Message Integration-Yes
Advanced Modules:
  • Password Services
  • Manager Dashboard
  • Advanced Monitoring
  • Projects & Tasks
  • ITIL
  • SLA/SLM
-Yes

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