Wednesday, 31 October 2012

Inbound Online Professional Customer Call Center Software Solution Features

Inbound Online Professional Customer Call Center Software Solution Features

Here is the list of features provided by inbound online professional customer call center software solution.

1. ACD SYSTEMS

Route callers to the right queue, with the right priority, and route them to the next available agent with the right skills.

2. IVR SOFTWARE AND SYSTEMS

Walk callers through self service applications or gather caller information needed to identify the best available agent.

3. CTI SOFTWARE

Improve productivity by giving agents relevant and timely contact information, and integrate phone controls with your applications.

4. TOLL-FREE NUMBERS

Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.

5. CALL CONFERENCING

Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.

6. IVR SPEECH RECOGNITION

Deliver advanced IVR self-service applications to your callers by enabling them to provide speech input in addition to DTMF.

7. TEXT-TO-SPEECH

Provide dynamic information to your contacts by automatically converting text data into spoken words.

8. VOICEMAIL

Offer your callers an opportunity to leave voicemails for individual agents or the next best available agent.

9. PBX

On-Demand Call Center Software to your existing PBX infrastructure for advanced CTI, IVR, ACD, Predictive Dialing, and more.

1 comment:


  1. Thank you for the info. It sounds pretty user friendly. I guess I’ll pick one up for fun. thank u
    Inbound Call Center

    ReplyDelete