200 Call Center Workforce Management Softwares and Solutions
Here is the list of 200 top and popular Call Center Workforce Management Softwares and Solutions. These softwares help in quality management of call centers. These call center softwares and solutions increase performance of call center. Some of the below softwares are hosted virtual call center softwares and solutions. Some are outbound and some are inbound call center softwares.
1. 01 Communique - Im OnCall
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.
2. 1Call - Infinity
Hospital Call Center Software.
3. 3D Communications - 3D Communications
Serves as the key link between you and the solutions you need from the major carriers in the telecom industry today.
4. Aastra Technologies - Centergy
Premise-based contact center for global enterprises with thousands of agents; handles more than 1.5 million busy-hour call completions.
5. Aavaz - Aavaz
Web-based telemarketing software that enables you to run any calling campaign successfully.
6. Abacus Group - Abacus Cloud
Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches.
7. ac2 Solutions - Advanced Workforce Optimization Portal
Call center forecasting and scheduling with advanced statistical and optimization technologies
8. Acarda Sales Technologies - TeamMax OutBound Call Center
An outbound telemarketing call center. Check out our free trial.
9. ADEL Solutions - Contact Center Software
Hosted & Premised Solutions for Contact Center.
10. Adiance Technologies - Sidance
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk.
11. Aheeva - AheevaCCS
Solution for your inbound and outbound calls with reporting and quality monitoring functionality.
12. Amcat International - Contact Center Suite
A multi-channel communication and call center management solution to manage contacts, information flow and work groups.
13. Amcom Software - Smart Speech
Process a majority of routine phone requests independently of a live operator.
14. Angel.com - Call Center Solution
Provides industry-leading IVR (Interactive Voice Response) and call center solutions that empower world-class customer service.
15. Applied Innovation Management - HelpDesk Expert for Customer Service
Complete customer service software solution for ticket, request, problem, and call tracking.
16. Artificial Life - ALife-WebGuide
A smart bot designed to answer questions and help visitors navigate your website.
17. astTECS Communications - Hosted Dialer / Predictive Dialer
Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily.
18. Austin Logistics - OnQ
Simplify campaign managment for dialers, real-time skip-trace, DNC compliant, auto-list rotation when quota is met.
19. Avaya - CRM Central
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc.
20. AVIS e Solutions - Contaque
Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
21. AVOXI - Smart Queue
Call center solution using voice over IP for outbound telemarketing and inbound call center.
22. Axonom - Powertrak
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day.
23. Blue Feather Technologies - Blue Messenger
Real-time Contact Center Statistics. A unique combination of real-time statistics, presence and instant messaging.
24. BMC On Demand - BMC Remedyforce Service Desk
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk.
25. C3Gateways Services - ContactIP
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation.
26. Calabrio - Calabrio One Suite
Redefines workforce optimization, allowing contact centers to personalize and optimize the Web-based workspace of each type of user.
27. Call Center Development Services - Centcom
Web-enabled predictive dialing service with agent reporting and campaign statistics.
28. Call Recording Solutions - Xtension Recorder
Professional digital call recording that fits any budget with the same features as larger systems with more flexibility.
29. CallCopy - CallCopy
Call monitoring software includes screen capture, logging, liability recording and on-demand recording.
30. CallFire - CallFire Cloud Call Center
Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads!
31. Carson, Dunlop & Associates - HORIZON
Home Inspection software. Web-based report writing system that includes field data collection with a convenient hand held device.
32. Castel - Castel Detect
Fully blended call center, collections center telephony software with a fast and accurate predictive dialer.
33. ChaseData - PowerStation
Predictive dialer software that combines outbound dialing, queued progressive dialing and managed preview dialing.
34. Cincom Systems - Cincom Synchrony
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.
35. Cloudtalk Media - Dialler
Pay As You Go, predictive / progressive hosted dialler. With no license, setup or support fees.
36. Collaboration Technologies - Realise Soft Dialer
Award winning outbound call center applications for 20 to 300 seats. Based on CTI protocols and offers.
37. Column Technologies - Column Case Management
Helps capture, investigate, and manage cases. Includes relationship mapping to license plates, people, etc.
38. Concentric Cloud Solutions - Cloud Voice
CloudVoice makes communication efficient for your business with features from interactive voice response to mass notifications.
39. Connect First - Call Center Solutions
Cost-effective call center solutions including call tracking, interactive voice response, outbound auto dialers, and more.
40. Convergys - Customer Solutions
Software to manage interaction with clients and potential clients via online chats, email alerts, SMS notifications, and more.
41. Coordinated Systems - Virtual Observer
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions.
42. Creative Entropy - Squeeze Me In
Online appointment scheduling, call routing, appointment date, confirmation email, etc.
43. Crow Canyon Software - CCS Customer Service
Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities.
44. CTI Software - Suite Answer Center
Call center solution with detailed management reports, call patching, customized text messaging.
45. Data Collection Resources - CEMS
Allows call center managers to gain a true understanding of the customer experience and manage their center efficiently.
46. Data Track Technology - Eclipse CMS
Call logging solution for tracking incoming and outgoing calls and generating reports that allow to connect call volume with revenue.
47. Database Systems - Telemation
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
48. DATEL Software Solutions - Call SWEET! Worx
See every agent's phone activity without leaving their desks, increasing overall visibility while saving supervisors time and energy!
49. Daviker Group - TouchStar Dialler
Outbound dialing software with real time data management and call quality tools.
50. Dial 800 - CallView 360
Proactive call tracking gives you real call volumes, buyer demographics, and recordings of every call you receive.
51. Dial Connection - DPTS
Advanced and innovative solutions for inbound/outbound call management for the collection industry.
52. Dialexia Communications - HERO, hosted-PBX
Business voip hosted pbx phone system and virtual office solution for small business.
53. DialResults - Converged Communications Center Solution
Powerful, affordable solution for managing a growing contact center, enhancing customers' experience and improving agent productivity.
54. Digamma Software - GaleStream Call Center Software
Call Center CRM intended to equip your Agents and SAdministrators with a rich set of features right at your fingertips.
55. DocuTime - TixTime
Software for effecient queue management, scheduling based on forecasts for optimal utilization, payroll integration, etc.
56. Drishti-Soft Solutions - AMEYO
DACX Ameyo Communication Suite is a comprehensive interaction management solution for the Contact Centers and Enterprises.
57. EagleIP - EagleACD
Call Center software on demand; includes Voice ACD, WebCHAT and Email-ACD over both PSTN and VOIP.
58. Echopass - Call Center On-Demand
Supports local agents, remote agents, and multi-site virtual on-demand contact centers.
59. Enkata - Customer Journey Cloud
Connecting the dots between contact data and next best action, systematically improve the customer experience and lower costs.
60. Envision Telephony - Click2Coach
Provides call center supervisors with training, quality monitoring and evaluation tools.
61. Envox - Envox 6
Open, standards-based platform that reduces the time and cost of developing and deploying voice solutions.
62. Eptica - Eptica Outbound
Allows you to rapidly and easily manage outbound email communications with customers, to enhance service and maintain a relevant dialogue with your customer base.
63. Exact - Synergy Enterprise
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement.
64. Exact Abacus - 3ex.net
3ex.net is a multi channel eCommerce solution with fully function stock control, warehouse management, supply chain and CRM modules.
65. Firstwave Technologies - Firstwave Takecontrol
Call center based client-server application that allows cross-departmental sharing of information.
66. Five9 - Virtual Call Center
Hosted VoIP Contact Center - Inbound ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM
67. Fonality - PBXtra
PBX phone system that runs on your server; includes VoIP, PSTN, unlimited extensions, voicemail, analog & IP compatible.
68. Freedom Telework - Virtual Call Center Suite
A virtual call center that offers hosted call center solutions.
69. FrontZone - GoldSupport
Customer support software, enables your customer support staff to store information for your customer support issues.
70. Full Reach - Visibility Suite
Performance management reporting tools for contact centers.
71. Genesis Communications - Genesis Communications
Hosted call center solutions. predictive, power, preview, inbound and blended modes.
72. Genesys Telecommunications Laboratories - Contact Center Suite
Allows companies to take care of every customer, every time by sending them to the right resource at the right time.
73. Get On Fast - Phone Call Manager
Virtual switchboard software with customised greetings, call queuing and distribution, and line identification features.
74. GetAbby - GetAbby
Phone call tacking application for missed calls information capture and pick volume times identification and analysis.
75. Green Workforce Management Solutions - EmPulse
Call Center Workforce forecasting, scheduling, real-time adherence, vacation planning, Agent Desktop
76. Homisco - Fluency
77. Hornbill Systems - SupportWorks
Track service or help requests from customers or suppliers and automate processes needed to deliver service.
78. Hosted Dialer - Hosted Predictive Dialer
Predictive and Auto Dialers - world class call center technology. With over 800 call centers and businesses using our solutions.
79. Ifbyphone - Ifbyphone
Marketing automation software with call tracking, virtual receptionist, voice broadcasting, virtual call center, and call recording.
80. inConcert - inConcert Allegro
81. inContact - inContact Platform
Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending.
82. Indosoft - Q-Suite
Scalable call center software with web based agent screens, skills based routing and queue prioritization, and call recovery features.
83. Inova Solutions - Inova Desktop Presenter
Delivering call center metrics, statistics and messages directly to agents' desktops through tables, charts and virtual wallboards.
84. Interactive Intelligence - Customer Interaction Center
Provides Microsoft platform IP communications solutions including contact and call center automation.
85. Interface Business Solutions - Interface Care
A customer Care solution which is designed for the durables market.
86. InVision Software - InVision Enterprise WFM
Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features.
87. IPscape - IPscape
Software as a Service (SaaS) and Consulting for contact centres typically less than 100 seats.
88. ISC Consultants - Irene
Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed.
89. ISV - AVUS 21
Gives you a powerful tool set for managing the complete production workflow of your classified markets .
90. IVR Central - IVR Central
91. IVR Technology Group - IVR Technology Group
Providing Award winning Hosted IVR solutions and more.
92. Jacada - Jacada Fusion
Integrates legacy applications at the CSR's desktop to achieve critical objectives for contact center operations.
93. Jet Interactive - Jet Call Tracker
An online call analytics package, or dashboard, designed to provide users with state of the art reporting tools.
94. Kana - Call Center Service
Leverages CRM, telephony, content and transactional systems to put service intelligence at your agents' fingertips.
95. Kelmar Software Solutions - KSS Call Manager
Call center application designed to monitor call activity, manage results, measure performance, and generate reports.
96. Key Computer Applications - KCA Enterprise
Links field service engineers through IT to your office based system and service desk staff.
97. KiSpring - ASM Call Center
98. Knoahsoft - Harmony
VoIP-enabled solution with calls and other communication reviews, reporting dashboard and services-oriented framework.
99. Knowledge Powered Solutions - Universal
100. Kunnect - Automatic Call Distributor
101. Lakshya - CallDesk
Supports in excess of 400 agents simultaneously. Integrates with virtually any enterprise-ready CRM.
102. Latigent - BlueVue Reportal and Analytics
Provides customizable reporting for any data source, with turnkey solutions for most Call Center technologies.
103. Leads360 - Lead Management Application
Web based enterprise lead management solution for mortgage, insurance, travel and other lead intensive businesses.
104. LiveOps - LiveOps
105. LiveVox - LiveVox
The only SIP-based, on-demand, Outbound, Inbound and Automated Call Distributor solution for contact centers.
106. LogMeIn - LogMeIn Rescue
107. M5 Networks - M5
108. Magnoware Systems - DataTrack System
Assign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff.
109. Manam Infotech - SpeechVox Interaction Center
110. MDnetSolutions - The LeadTracker
111. Mekashron - Mekashron Call Center
112. Metaphor - Metaphor
113. mindSCOPE Staffing Software - mindSCOPE
114. Mitrol - Contact Center Suite
115. Monet Software - Monet Live
Could-based software with call recording, workforce management, performance management, and quality assurance features.
116. Multima - NetKeeper
117. NetLert Communications - N-Focus CMS
Summarizes and displays performance profiles of your call center agents, call center skill sets, and your entire call center.
118. Netopia - eCare
Online interactive support that includes dynamic reuqest queue, chat analyzer, session recording and reporting.
119. Netpro Technologies - Tentacle
120. Nexxphas - Cloud Services
Multichannel cloud-based virtual contact center solution with ACD, IVR functionality suited for at home agent model of employment.
121. Noble Systems - Noble Solution Suite
Predictive dialer and ACD with, scripting tools, center resource management, and real-time reporting.
122. Noetica - SYNTHESYS
The only Customer Interaction support software allowing employees to use a single system. Enables non-technical staff to map processes.
123. NomKa UK Communications - VOIP Call Center
VoIP call center solutions for businesses in the United Stated and Europe
124. Nuxiba Technologies - CenterWare Inbound
Administer, control, and supervise all inbound calling activity. With voicemail call back features.
125. OnviSource - OnviCord
126. OPC Marketing - Spitfire
127. Packet8 - Complete Contact Center
128. PamConsult - TapiRex
129. Paraben - Parabens Call Identifier
130. Peak Software Systems - OrderCenter
Avoid duplicate data entry, track orders, manage large number of orders, scalable, customer history.
131. Pilgrim Software - Pilgrim SmartComplaints
132. Portage Communications - Call Center Designer
133. Portakalofis - Supportalive
134. prairieFyre Software - Contact Center Business Edition
Mitel-based solution for small contact centers that allows agents to use PCs as IP-based phones.
135. PrettyMay - PrettyMay Call Center for Skype
Skype Call Center software for Small Business - Auto-Attendant, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Call Recording and more.
136. Professional Resource Management - Agent Power
Call center agent scheduling, forecasting and historical statistics to improve service levels and productivity.
137. Promero - Oracle Contact Center Anywhere
Call center software and systems for companies of any size - on demand, hosted, CRM, and predictive dialers.
138. Quality System Solutions - TMS
139. ResponseTek - ResponseTek:CEM
140. Returngoods - Returngoods
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS.
141. Richmond Software - Richmond SupportDesk
Service Desk software for your IT helpdesk or Customer Support centre.
142. RightNow Technologies - Call Center Software
143. Riptide Software - Riptide Cloud
Unite client information, leads, properties, listings, and showings into one easy-to-use online application.
144. Rostrvm Solutions - rostrvm call centre software
CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony.
145. RPRealm - ProtCall
ProtCall is a complete solution for outbound, inbound and blended communications in your call center.
146. S2L International - S2L by Phone
147. Sage Software - SageCRM
148. SalesDialers.com - SalesDialers.com
Sales engine technology capable of dialing 400 calls per hour.
149. Satori Software - MailRoom ToolKit Capture
150. Saviom Software - Saviom Service Desk
Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner.
151. SBS Group - Microsoft Dynamics CRM
152. ScorpioSoft - Virtual Help Desk (VHD)
Web-based, platform independent, multilanguage application. Allows a company to manage its help desk, QA departments.
153. Screenlogger - ScreenLogger
154. Sentient - Scorebuddy
A Web Based Quality Monitoring solution for monitoring customer service which makes call centre performance management easier.
155. Sigmanet - CPhone
156. SKS Solutions - Agent Sensei
157. Software Marketing Associates - pro-mail
158. Solusone - Call center software
159. SoundBite Communications - OnDemand Customer Communications
160. Spectrum Corporation - neXorce
Call Center Real Time Reporting Software via software to drive devices to display real time KPI¿¿¿s to call center managers and agents.
161. SpiceCSM - SpiceCSM
On-Demand Customer Service Management Software.
162. Starre Enterprises - Star Call Manger
163. Stollmann Entwicklungs - CallMngr+
Call management software with integrated voice over IP stack for networking devices.
164. Stratasoft - StrataDial Virtual Call Center
165. Surado Solutions - Surado CRM
166. Symmetrics - nVISION Contact Center Performance Management
A complete reporting, analysis and performance management solution suite specifically designed for the contact center.
167. Syntellect - Customer Interaction Management
168. Sytel - Softdial Contact Center
169. TASKE Technology - TASKE Contact
170. TCN - tcnp3
Sets the standard for call center optimization by employing proprietary algorithms and dialing logic with SIP/VoIP technology.
171. Telecorp - Multiplatform Call Center Suite
172. TeleDirect International - Liberation 6000
173. TelStar Hosted Services - Blended Hosted Call Center
174. TelStrat - Engage Record
175. TempWorks Software - TempWorks Enterprise
A complete staffing software solution; fully integrating the front and back-office.
176. TixTime - TixTime
Contact center time and attendance, scheduling, and employee management.
177. Trans Continental Technologies - Predictive dialers
178. Transera Communications - Seratel
179. TriVium Systems - CallAnalyst
180. U.S. Infotel - Cynergy Active Ticket
181. UniPress Software - FootPrints
182. USAN - Hosted Call Center
183. USAutodialers - Winleads
184. Varolii - Customer Service
185. Verint Systems - Impact 360
186. Virtual Call Center - Virtual Call Center
A hosted call center management solution with agent and supervisor interfaces, voice file recording and archiving, and call blending.
187. VLR Communications - REVCORD
188. VMukti Solutions - VMukti Predictive Dialer
189. Vocalcom - Hermes.net
190. Voice Print International - Activ!
Telephone call recording, screen capture and call center quality monitoring solution.
191. Voice2phone Software - Voice2Phone Auto Dialer
192. Voicent Communications - BroadcastByPhone
193. Vortalsoft - Aspect call centre solution
194. WCG - Elephant Call Management System
195. WebpageFX - CalltrackFX
You know exactly how many phone calls any one marketing campaign is generating.
196. Westbay Engineers - Ansapoint
197. WorksForce - WorksForce
198. Xarios - Phone Client
199. YTel - Ytel
200. Zeacom - Zeacom Communications Center
Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web.